South West London Law Centres - Operations Manager

A senior, hands-on role leading the systems, people and operational infrastructure that enable South West London Law Centres to deliver effective legal services

South West London Law Centres (SWLLC) are recruiting an Operations Manager and looking for someone who can combine strong operational judgement with a practical, hands-on approach. The role requires someone who is comfortable moving between strategic planning and detailed delivery, and who can improve systems without losing sight of the realities of a busy frontline charity.

The Operations Manager is responsible for ensuring that SWLLC has the people, systems, processes and infrastructure needed to deliver accessible, high-quality legal services. This is a broad senior role combining day-to-day operational management with organisation-wide improvement, compliance and strategic planning.

The postholder leads key operational functions including HR, reception and administration, pro bono and volunteer operations, digital systems, data and information governance, facilities, health and safety, and Lexcel compliance. As a member of the Senior Management Team, the Operations Manager works across the organisation to solve problems, improve how services are delivered and translate organisational priorities into workable systems and processes.

SWLLC does not expect one person to arrive with detailed expertise in every area covered by this role. We are looking for someone who can take responsibility, learn quickly, know when specialist advice is needed and build systems that make the organisation work better for staff and clients.

See Job Description here.

To apply, please email your CV and a cover letter to recruitment@swllc.org by Monday 2 November.