Receptionist

South West London Law Centres provide free legal advice and representation to people across South West London who are facing serious legal problems including housing and immigration issues.

We are looking for an organised and compassionate Receptionist to join our team. The reception team is often the first point of contact for people seeking help and plays an important role in ensuring enquiries are handled quickly, clearly and with care.

We are a small, collaborative team committed to delivering high-quality support to our local community.

Key responsibilities

• Acting as the first point of contact for client enquiries by phone, email and in person

• Triaging enquiries and booking clients into advice appointments where appropriate

• Signposting clients to other organisations when we cannot assist directly

• Supporting the coordination of pro bono legal advice clinics

• Recording enquiries and outcomes in our case management systems

• Supporting the team with communications tasks, such as helping update service information or sharing insights from client enquiries

What we are looking for

We are looking for someone who is organised, reliable and able to communicate clearly with a wide range of people.

You will likely have

• Strong organisational skills and the ability to manage a busy workload

• Excellent communication skills

• A calm and empathetic approach when speaking with clients

• Good IT skills and confidence using databases and Microsoft Office systems

• An interest in the work of the Law Centre and a commitment to equal opportunities

• An interest in communications, community engagement or improving how organisations communicate with the people they serve (desirable)

• Previous experience in an administrative or customer service role is desirable but not essential. Full training will be provided.

Closing date: 31/03/2026

To apply, please contact recruitment@swllc.org with a CV and cover letter.

South West London Law Centres welcome applications from candidates from all backgrounds.