Outreach Adviser / Trainee Outreach Adviser (P/T or F/T)

Join the Team Making a Difference in Leeds! Do you believe in social justice, equality, and making a real difference in people’s lives?

Leeds Citizens Advice & Law Centre helps over 30,000 people a year with welfare benefits, debt, housing, energy issues, and more. We’re looking for enthusiastic and motivated individuals to join our dedicated team of advice professionals.

• Various hours up to Full-time (Full Time - 35 hours)

• Qualified NJC Salary Scale Points 18-22 (£32,578 - £34,811) pro rata

• Trainees NJC Salary Scale points 7-12 (£27,274 - £29,071) pro rata

As an Outreach Adviser you will join our established team delivering advice sessions at partner venues in Leeds, including GP surgeries, and other community venues, as well as via telephone and digital channels. You will play a key role in ensuring our clients receive good quality advice, including carrying out benefits checks, assisting with applications and appeals, and contributing to team rotas and targets. Strong communication skills and the flexibility to be able to work in a variety of community settings are some of the key attributes needed for this role.

Applications are invited from qualified and experienced advisers and from motivated candidates looking for a career development opportunity in the advice sector. If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we’re offering training and support to enable you to achieve full competence in 6 months. All applicants should be organised, with the ability to work independently. Strong verbal and written communication skills are essential as is the ability to listen, engage and empathise with vulnerable clients.

What We Offer

• Competitive salaries

• Flexible working patterns with the option of hybrid working for most roles

• Supportive, inclusive work environment

• Ongoing training and development to help you grow

• A real chance to make an impact in the lives of people across Leeds

Who We’re Looking For

We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.

Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.

Closing date: Monday 5th October 2026 at 9am

Interviews will be held from Tuesday 13th October 2026 onwards

Leeds Citizens Advice & Law Centre is committed to equality, diversity and inclusion. We welcome applications from all sections of the community.