Office and Reception Assistant

Join our Team as an Office and Reception Assistant and play a vital role in keeping our office organised, efficient and welcoming.

• Working hours: 35 hours per week, on – site, remote working is not available

• Salary: £35,000 per annum

• Benefits: 30 days plus bank holidays

• Location: 1st floor, Hammersmith Library, Shepherds Bush Road, London W6 7AT

• Closing date: 5pm 2nd March 2026

• How to Apply: Please email your CV & Cover Letter to dorota.hubiak@hflaw.org.uk

Primary Duties and Responsibilities

The following is an illustrative but not exclusive list of the primary duties and responsibilities of the role:

Office and Premises

Supporting the day-to-day effective operation of the charity including:

• Supervising the interns who staff our Reception

• Acting as the first point of contact for email, phone calls and office visitors when the Reception is not staffed

• Handling outgoing and incoming post and couriers.

• Responsibility for maintaining stationery and buying refreshments and office supplies.

Information technology

• Assisting with the induction and basic training of staff in the use of the law centre’s IT and procedures.

• Supporting staff by trouble-shooting common IT problems that arise, escalating to the law centre’s external IT support as appropriate.

• Maintaining the law centre website.

Information management

• Scanning documents and helping to maintain accurate and well organised records.

• Ordering storage and collection of documents as appropriate.

• Running reports on our case management system, Advice Pro

Finances

• Assisting with the management of event bookings and training.

• Assisting with routine financial administration.

Human Resources

• Collecting and maintaining staff records, holiday records and sickness records

• Assisting with the administration of recruitment.

Advice Forum

Assisting the CEO with the strategic advice partnership:

• Co-ordinating and facilitating four Advice Forums per year

• Organising and managing one Advice Conference per year

• Organising 14 training sessions per year for the local advice community

General

• Assisting the CEO to organise meetings including taking minutes; preparation and dissemination of meeting papers, and managing venue/room bookings.

• Organising online training sessions

• Please note that this is an on-site position and remote working is not available.