Caseworker (Trainee or Qualified)

Join the Team Making a Difference in Leeds!

Do you believe in social justice, equality, and making a real difference in people’s lives? Leeds Citizens Advice & Law Centre helps over 30,000 people a year with welfare benefits, debt, housing, energy issues, and more. We’re looking for enthusiastic and motivated individuals to join our dedicated team of advice professionals.

We're recruiting for the following rewarding roles at Leeds Citizens Advice & Law Centre:

Welfare Rights Caseworker

Full-time role (35 hours per week)

Qualified NJC Salary Scale Points 18-22 (£31,536 - £33,698)

Housing Caseworker / Trainee Housing Caseworker

Full-time role (35 hours per week)

Qualified NJC Salary Scale Points 18-22 (£31,536 - £33,698)

Trainees NJC Salary Scale points 7-12 (£26,402 - £28,597)

We are looking to expand our casework team with specialists in welfare benefits and housing.

As a Welfare Rights Caseworker you will play a key role in ensuring our clients receive good quality benefits advice, via a range of communication channels including face to face, telephone and digital. You will have experience of providing a full range of welfare rights advice, for a wide range of clients, working with other teams across the service in assisting them to achieve the best outcome for their circumstances.

As a Housing Caseworker, you will work closely with the Housing Solicitor and Money Advice Team in particular, advising clients on a range of housing issues, including homelessness, possession and eviction, disrepair, and renters’ rights. An understanding of eligibility and scope for legal aid would be an advantage. This role is also open to applicants interested in a trainee position. This would suit an experienced generalist adviser or caseworker looking to specialise in housing.

All applicants should be organised, with the ability to work independently. Strong verbal and written communication skills are essential as is the ability to listen, engage and empathise with vulnerable clients.

🔍 What We Offer:

Competitive salaries

Flexible working patterns with the option of hybrid working for most roles

Supportive, inclusive work environment

Ongoing training and development to help you grow

A real chance to make an impact in the lives of people across Leeds

💬 Who We’re Looking For:

We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework. Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.

📍 Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential | 🕒 Various Hours available | Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.

Closing date: Monday 3rd August at 9am

Interviews will be held from Wednesday 12th August onwards