Advice Trainee

Are you motivated by empowering and assisting others? Could you help us achieve our goal of helping everyone find a way forward, whatever problem they face? North Yorkshire Citizens Advice & Law Centre is looking for enthusiastic individuals to join our advice team and make a real difference to their community. The role is office based only - this can be in any one of the following North Yorkshire offices: Northallerton, Scarborough or Selby.

As an Advice Trainee you will learn about all aspects of our service and develop skills to deliver high quality advice on debt, welfare rights, employment, housing, family and other legal issues. This will be delivered mainly via telephone but also via email and face to face.

The successful applicant will have a positive attitude and desire to learn, excellent IT skills, and strong communication skills. You will need to have the ability to work on your own initiative and as part of a team.

This role would suit someone who is passionate about achieving the best outcomes for clients and is committed to reducing the impact of the cost of living crisis. Advice experience is not essential and full training will be provided. Trainees usually become proficient in their roles within 12-18 months.